Cancellation Policy

Cancel anytime, no questions asked

You can cancel via your customer portal or by emailing us. Here's exactly what happens:

1. 1
   You cancel

   Via the portal or by emailing hello@scoopunity.com.
2. 2
   Subscription continues

   Your site stays live until the end of your current billing period — you already paid for it.
3. 3
   Site goes offline

   At the end of the billing period, your site goes offline and your domain stops resolving.
4. 4
   60-day grace period

   Your data is preserved for 60 days. Re-subscribe anytime and your site comes back instantly.
5. 5
   Permanent deletion

   After 60 days, all your data is permanently and irreversibly deleted.

Reminder emails during your grace period

• Day 30: "Your site is preserved — click here to reactivate"
• Day 55: "We're deleting your data in 5 days"

What happens to your domain

Your domain goes with you when you cancel — always, on every plan, no matter how long you've been with us.

• You own the domain: Nothing changes. Update your DNS to remove the connection to us and use it wherever you like.
• We registered it for you: Request a transfer within 60 days of cancellation and we'll move it to you at no cost. After 60 days the registration lapses and the name may be claimed by anyone.

What happens to your website

The website is separate from the domain. We build it before you pay anything, and your monthly price covers hosting, edits, and support — not the build. So it isn't transferred by default when you cancel.

• 6 months or longer with us: the build is paid for through your subscription. We hand over the website files at no additional cost.
• Less than 6 months: a one-time design and development fee of $499 for Starter-plan sites. Larger custom builds are quoted individually.

Either way you get the pages, styles, images, and your content, ready to host anywhere. Our platform, admin editor, and design system aren't included. And you keep your content regardless — see the export section below.

Refunds

We don't pro-rate or refund unused time within a billing period. If something is genuinely wrong on our end — an extended outage, a mistake we made — we'll credit or refund at our discretion. Just email us.

Exporting your data

Reply "EXPORT" to your cancellation confirmation email (or email us any time) and we'll send you your content — text, photos and settings.